Refund policy

Here at Noble and Graff, we maintain a very high level of workmanship and each item is checked and professionally photographed before shipping. All of our leather trunks carry a 3-month warranty on malfunctioning locks, draw bolts and hinges, but not on owner's neglect, scratches, wornness, cleaning or mishandled damages on the item(s). All our products are crafted by hand, and due to the unique nature of the material used, there may be slight imperfections and pieces may have slight differences.

Please allow some deviation from the image you see representing each product, as no two items are alike. This by no means affects the quality of our products, hence not a valid reason for product return.

Noble and Graff offers a 3-day return policy: starting on the day you receive the item, you have 3 business days to contact us if you'd like to return an item and obtain your refund. However shipping and handling fees are not refundable. Customers must contact us by email within the 3-day period with an explanation of why they wish to return the item to be eligible to the refund. Please note that there is a 15% restocking fee on all returns and no returns of any kind will be accepted after 9 business days.

These terms are consistent with the guidelines set by many art and craft retailers. In the unlikely event that an item is damaged in transit, please report this to us. Damaged goods must be reported within 48 hours of receipt of delivery.

Please note; if you are returning an item for whatever reason you must contact us (info@nobleandgraff.com) in advance and sent using registered post (including shipping insurance) at your own expense. A "Return Authorisation Number and Return Address" will be assigned to you. All items including the product packaging materials must be returned for refund. If you do not use registered post, you are accepting full responsibility if the item gets lost or damaged in transit and Noble and Graff is not obliged to refund this item.

We cannot offer an exchange or refund on personalised, made-to-order and bespoke items. Please note: we only accept product returns for purchases on nobleandgraff.com. 

Last updated: [31 MAY 2023]

 

-